Approval

What a approval is

For steps with real consequences — sending money, emailing a customer, deleting records — add an approval. The flow stops, routes the decision to a person, and continues only after they approve. Approvals arrive in the app or in Slack, so deciding takes one click.

For example

The refund flow drafts everything automatically but waits for a manager’s click before money moves.

Reach for it when

• A flow step sends money, emails a customer, or deletes records.
• Compliance wants a named person on the hook for a decision.
• You want automation to draft and humans to decide.

Add the human gate

1. In the workflow editor, add a step where the consequential action happens.
2. Route the approval to a specific person or role.
3. Approvals arrive in the app and on connected surfaces like Slack — deciding is one click.

Where it lives

Approval steps inside the workflow editor; pending ones reach the assignee directly.

Related concepts