Surface

What a surface is

Without a surface, work only enters Lemma when someone types here. Connect Slack or Gmail and the pod’s agents can pick up messages, triage them, and reply — in the place your team already works. Each surface is wired to a specific agent, so you control exactly what handles inbound work.

For example

Connect the support Gmail inbox; the triage agent labels each email and files a row in the Tickets table.

Reach for it when

• Work arrives in Slack, email, WhatsApp, or Teams and someone copy-pastes it in.
• Customers or people on your team should reach the pod without learning a new tool.
• Approvals should be one click in the surface people already watch.
• You want the pod to reply where the conversation started.

Open the front door

1. Open Surfaces and pick the surface where work already arrives.
2. Connect the account and choose which agent handles inbound messages.
3. Set the routing rules — which Slack channels, which mentions, which inbox labels.
4. Send a test message from the surface and watch it appear in Conversations.

Where it lives

Surfaces in the left sidebar. Each card shows a surface, its status, and its routing.

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